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The website ships to addresses throughout Italy and across the world using  GLS und DHL express courier services.
Your order will be shipped as soon as possible after payment has been taken and you will receive an email when your order is dispatched.
All orders are appropriately packaged with care before shipping to ensure the best protection during transport. When an order arrives, please check you have received the correct number of packages and they are in a good condition. If not, please notify the courier service immediately of any complaints. 

Correct delivery address 
Orders are delivered during normal business hours between about 9 a.m. and 6 p.m. We therefore recommend that you use an address where someone can collect your delivery. Please always remember to include a telephone number with your personal details to make it easier for the driver to successfully deliver your orders. 
Non-EU countries
Various factors influence shipping costs to non-EU countries, such as the delivery address and variables likes taxes, customs duties and fuel charges.
To learn more about the delivery rates for your order, please email us at, stating your full address, including the postcode, or fill in the form on the “Contact” page with your name, full address and postcode.

Delivery Times and Methods:
(ready-to-ship items – NOT personalised items)
At LOVEHORSES, we pass your orders to our courier service within two days of receipt of payment. The delivery times apply to when the courier has collected the order. 

Delivery times: 
Northern and Central Italy: within 2 working days.
Southern Italy and islands: within 3 working days.
EU countries: within 3 to 6 working days.
Cyprus, Estonia, Latvia, Lithuania, and Malta: within 5 to 9 working days.

All other countries: within 15 working days (delivery times may vary depending on how long Customs take to clear your goods).
Deliveries may be subject to delays during busy times, such as the holiday periods in August and December.
LOVEHORSES is not liable for any delays or misdelivered orders attributable to the courier service.
Please note that couriers do not deliver on Saturdays or Sundays.
At LOVEHORSES, we do our best to dispatch orders  as quickly as possible  after the customer has paid for an order. 
(personalised items) 
With LOVEHORSES you can personalise the items you order to match your dress code and personal style.
Personalising items takes time because LOVEHORSES products need to be assembled, made and checked one by one to guarantee their high quality.
Most orders are dispatched within 4 to 6 weeks. You can check the progress of your order at any time by contacting our Customer Service via the “Contact” page.

LOVEHORSES always notifies customers as soon as possible if there is a problem that may delay the order, such as perfecting the graphics for the embroidery or if the product has any special requirements. By working together we can always find the best solution.
LOVEHORSES dispatches orders to customers using it's  preferred courier services.

At LOVEHORSES, we do our best to dispatch orders  as quickly as possible  after the customer has paid for an order.
LOVEHORSES provides various delivery options and we can only dispatch an order once we have received payment from the customer for the selected option.

For information about orders to non-EU countries, please go to our “Shipping” page. 

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